Foberry | Privacy Policy

Privacy Policy

Foberry is committed to safeguarding the privacy of its customers and ensuring that your personal data is protected in compliance with applicable privacy laws and regulations. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services. By accessing and using our website, you agree to the practices described in this policy.

Types of Data We Collect

Foberry collects both personal and non-personal information to enhance the customer experience and improve our services.

Contact Details: Your contact details include name, email address, phone number, and mailing address.
Account information: Username and password when you create an account on our website, billing address, and transaction history when you make a purchase.
Order Details: Order details include information related to your purchase, including product preferences, size, style, and special requests made by you.
Communications: Any correspondence via email, chat, or customer service inquiries are also of our collected data to enhance your customer service experience while shopping with us.
Browser and Device Information: IP address, browser type, operating system, device type, and language settings.
Usage Data: Information about how you interact with our website, such as pages viewed, time spent on the site, and clicks on various features.

How Foberry Collects Data:

When you place an order on our website.
When you sign up for an account or newsletter.
When you contact our customer service team.
Through surveys, feedback forms, or participation in promotions.
Automatically through technology which include cookies, web beacons, and log files.

How We Use Your Personal Data

Foberry uses your personal data to ensure an efficient, personalized, and seamless shopping experience. We may use your information for the following purposes:

Order Processing and Fulfillment:

To process your orders, handle shipping, and communicate with you regarding your purchase.
To provide updates on order status and delivery information.

Customer Service:

To respond to your inquiries, handle complaints, and provide assistance with returns or exchanges.
To enhance the overall quality of our customer service experience.

Marketing and Communication:

To send you personalized promotions, special offers, and newsletters (if you have opted in).
To provide recommendations based on your browsing history, preferences, and purchase patterns.
To inform you about new collections, updates, or changes to our services.

Improving Our Services:

To analyze website usage and customer behavior, helping us identify trends and make improvements.
To optimize our website performance and ensure a user-friendly experience.

Security and Fraud Prevention:

To protect your personal information from unauthorized access, and ensure secure transactions.
To monitor and prevent fraudulent activities or violations of our terms and policies.

How We Protect Your Data

Foberry takes the protection of your personal data seriously. We implement technical, physical, and administrative security measures to safeguard your information from unauthorized access, disclosure, or misuse. These measures include:

Encryption: We use SSL (Secure Socket Layer) technology to encrypt your personal information during transactions.
Access Control: Only authorized employees have access to your personal information, and they are required to maintain its confidentiality.
Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Sharing Your Information

Foberry does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners to help us deliver services effectively. These partners may include:

Service Providers: Third-party companies that provide payment processing, shipping, and order fulfillment services.
Marketing Partners: Companies that assist us with digital marketing, analytics, and advertising campaigns.
Legal Obligations: We may disclose your information if required by law or in response to legal processes (refer to the Terms and Conditions page for more information).

Your Rights as a User

As a customer, you have certain rights regarding your personal information, including:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can update or correct your personal information if it is inaccurate.
Right to Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
Right to Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings.

Changes to Our Privacy Policy

Foberry reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or by posting a notice on our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated Privacy Policy.